Customer Service Practitioner
| Study Level | Level 2 |
| Duration | 1 Academic Year |
| Study Mode | Full-time |
| Start Date | September 2024 |
HR Support
Study LevelLevel 3 Course TypeApprenticeships Duration1 Academic Year Start DateSeptember 2024 Study ModeFull-time LocationWorkplaceOverview
Apprenticeships in HR are an excellent way to get valuable, hands-on experience while enabling you to apply what you’re learning. HR professionals help companies grow and achieve their objectives, help assess and implement initiatives and incentives to improve the recruitment and onboarding processes, and learn how to motivate employees through incentives and advancement, By the end of your apprenticeship you will have developed an understanding of the HR sector as well as HR legislation and the HR Policy framework relating to your chosen organisation.
Key Info
- How to keep up to date with business changes and HR legal/policy/process changes relevant to your role.
- How to deal effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media e.g. phone, face to face, email, internet.
- How to build trust and sound relationships with customers
- How to handle conflict and sensitive HR situations professionally and confidentially
- Understand the structure of the organisation, where your role fits in and the ‘Values’ by which it operates and how to apply them
- Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers
- How to consistently support colleagues /collaborates within the team and HR to achieve results
- Good understanding of HR legislation and the HR Policy framework of the organisation.
- How to maintain HR records and prepare reports and management information
- Personal Development
- Communication and interpersonal skills
- Business understanding
- Service delivery and Teamwork
- HR Legislation and Policy and HR function
- HR Systems and Processes and managing HR Information
- Problem solving and Process improvement
Entry to this course requires four GCSEs at grade A*-C/ 9-4, three of which must include English language, Mathematics and one Science subject, Biology or Chemistry (please contact us if it is a Physics qualification).
You will be required to have a PC with access to the internet in the workplace.
This is representative of the most common fees scenario, but actual fees can vary depending on a number of factors. Please contact us if you need more guidance.
If you have any questions or require any additional information, please contact [email protected]
Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service at any time.
