Compliments & Complaints

We set ourselves high standards and always look for ways to improve.

We know things can occasionally go wrong.

Our complaints process is used to make sure your complaints are listened to and acted on.

You can raise issues with your tutor, any member of staff, or the contacts below.

If you complain we will:

listen carefully and respond in a reasonable time
deal with your concern fairly and sensitively
take action where needed
keep you updated and informed
respect privacy if requested (sometimes this means we cannot fully investigate a complaint – we will let you know if this is the case before taking action)