Customer Service Practitioner
| Study Level | Level 2 |
| Duration | 1 Academic Year |
| Study Mode | Part-time |
| Start Date | Year round enrolment |
Team Leader
Study LevelLevel 3 Course TypeApprenticeships Duration1 Academic Year Start DateYear round enrolment Study ModePart-time LocationGarden MillsOverview
This apprenticeship is suitable for employers looking to recruit and train people to take their first steps into line management as well as those with some experience of managing a team, process or project to clearly defined outcomes. The aim of the apprenticeship is to provide apprentices working in an organisation with the leadership and management knowledge and skills to benefit their careers and your
organisation.
The qualification has been developed in line with the latest management standards and is applicable to professional team leaders, first line managers and supervisors from all sectors and all sizes of organisation. Working under the direction of a tutor/assessor, apprentices will gain and develop knowledge and skills vital to their roles.
Key Info
This qualification provides apprentices with the core knowledge and skills needed to work as team leaders and/or supervisors. Apprentices will need to complete mandatory and optional units, an electronic portfolio of evidence demonstrating their competence and knowledge and an end point assessment.
Typical tasks:
- Supporting, managing and developing team members
- Managing projects
- Planning and monitoring workloads and resources
- Delivering operational plans
- Resolving problems
Units include:
- Leading People
- Managing People
- Building Relationships
- Communication
- Operational Management
- Project Management and Finance
You must be aged 16 or over and eligible to study in the UK. Entry typically includes 5 GCSEs at Grade 9-4 (A*-C) but this is decided by the employer.
Every standard has an End Point Assessment (EPA) at the end of the apprenticeship. This means that the apprenticeship will be externally assessed, but not by the employer or the training provider, to ensure they meet the required standard.
On successful completion of this programme, Level 3 learners can progress to the Level 4 Project Management Apprenticeship or the Level 5 Operation/ Departmental Management Apprenticeship.
Notice: Fees are currently under review and will be posted as soon as possible. We apologise for any inconvenience.
This is representative of the most common fees scenario, but actual fees can vary depending on a number of factors. Please contact us if you need more guidance.
If you have any questions or require any additional information, please contact [email protected]
Disclaimer: Our prospectus, college documents and website are simply here to offer a guide. We accept no liability for any inaccurate statements and are not responsible for any negative outcomes if you rely on an inaccurate statement. We reserve the right to withdraw any programmes or service at any time.
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